Terms of sale

Preamble

The website https://hologie.com (hereinafter the “Site”) is published by LD1, a simplified joint-stock company with a share capital of €2,000, registered with the Paris Trade and Companies Register under number 940 792 864, with its registered office at 18 rue Dupetit-Thouars, 75003 Paris, France (hereinafter the “Seller” or “we”).

The Site offers for sale food supplements marketed under the HOLOGIE brand.

These Terms & Conditions are entered into between the Seller and any individual or legal entity wishing to make a purchase via the Site (hereinafter the “Client”).

By placing an order on the Site, the Client fully and unconditionally accepts these Terms & Conditions.

For more information on how personal data is collected and processed, Users are invited to consult the Privacy Policy available on the Site.

Notice

The use of the products offered on the Site (the “Products”) is intended to complement a healthy lifestyle. These Products are not medicines and must under no circumstances be used as a substitute for a varied and balanced diet or a healthy lifestyle.

It is the Client’s responsibility to comply with the instructions for use, precautions, and warnings provided on the Site and on the Product labeling.

The Products are intended for adults only. If you are pregnant, breastfeeding, undergoing medical treatment, following a specific diet, or have any medical condition, allergy, or intolerance, or if you have any doubts regarding your health, we recommend consulting a healthcare professional prior to use. The effects of the Products may vary from one individual to another. No results are guaranteed.

ARTICLE 1 – DEFINITIONS

User: any individual or legal entity accessing the Site.

Client: any User who purchases a Product via the Site and/or holds a personal account. The Client must be at least 18 years old and legally capable of entering into these Terms & Conditions.

Seller: LD1.

Order: the process by which the Client selects Products, chooses delivery options, and completes payment. An Order is considered final once payment has been accepted, delivery details have been completed, and a confirmation email has been sent by the Seller.

Subscription: a paid plan allowing the Client to receive one or more Products on a recurring basis.

Products: the items offered for sale on the Site.

Parties: collectively, the Seller and the User.

ARTICLE 2 – PURPOSE

These Terms & Conditions define the conditions under which Users may access the Site, place Orders, or subscribe to a Subscription, and govern the relationship between the Seller and Users, including all related rights and obligations.

The Seller reserves the right to amend these Terms & Conditions at any time, without prior notice, particularly to reflect legal, regulatory, or technical developments. Users will be informed by any appropriate means and must accept the updated Terms & Conditions. Continued use of the Site implies acceptance of such modifications.

The version of the Terms & Conditions that prevails is the most recent version available on the Site.
The version applicable to an Order or a Subscription is the one in force at the time it is placed.

Users agree to comply fully and without reservation with these Terms & Conditions. If they do not accept them, they must refrain from using the Site.

The User acknowledges having received all necessary information prior to placing an Order or subscribing and remains solely responsible for their choice of Products and their suitability for their needs.

Products are intended for end consumers. Any resale or commercial distribution without prior written consent is strictly prohibited.

ARTICLE 3 – PRODUCTS

Products offered for sale are those displayed on the Site, subject to availability.

Each Product is described on its dedicated page, including its essential characteristics. Photographs and visuals are provided for illustrative purposes only and are non-contractual.

Products are food supplements and have been declared to the relevant authorities in accordance with applicable regulations.

ARTICLE 4 – USE & STORAGE OF PRODUCTS

The Client undertakes to consume the Products before the minimum durability date indicated on the packaging. Products packaged in individual sachets, must be consumed immediately after opening and must not be stored thereafter. The Client agrees not to exceed the recommended daily intake and to keep Products out of reach of children.

Before use, the Client must review the list of ingredients, potential allergens, precautions, and warnings. In case of known sensitivity, the Product must not be consumed.

Products must be stored in a cool, dry place below 25°C, protected from light, heat, and humidity.

The Seller shall not be held liable for improper use, inappropriate storage, or consumption beyond the indicated date.

ARTICLE 5 – PRICES

Prices are indicated in euros, all taxes included. Shipping fees are specified prior to final order confirmation.

The Seller reserves the right to modify prices at any time. Products are invoiced based on the price in effect at the time of Order validation.

ARTICLE 6 – PROMOTIONAL CODES & VOUCHERS

Promotional codes are valid only under the conditions specified at issuance. Unless otherwise stated, they cannot be combined with other offers.

Gift vouchers are valid for the period indicated. Failing this, they are valid for one year from the date of issue.

ARTICLE 7 – ORDERS

The Client selects the Products and adds them to their cart.

Before final validation, the Client may review the Order details and correct any errors. Creating a customer account is required.

An Order becomes final once validated by the Client, payment is accepted, and a confirmation email is sent.

The Seller reserves the right to refuse or cancel any Order in the event of fraud, attempted fraud, payment incident, incorrect information, or prior dispute.

In case of Product unavailability, the Client will be informed promptly and may request a refund or accept delayed delivery.

Login credentials are personal and confidential. The Client is solely responsible for their use.

ARTICLE 8 – PAYMENT

Payment is made by credit card, PayPal, or any secure method offered on the Site.

Transactions are secured via encryption protocols compliant with current standards (SSL). Payment details are never accessible to the Seller.

The Client guarantees that they are authorized to use the selected payment method and that sufficient funds are available.

ARTICLE 9 – SUBSCRIPTION

9.1 Subscription

The Seller may offer subscription plans for recurring delivery. Terms, pricing, and frequency are specified prior to subscription.

Subscriptions are open-ended and automatically renewed unless cancelled. The Subscription is subject to automatic recurring payment, according to the frequency selected by the Client at the time of subscription.

The welcome gift offered as part of a Subscription is strictly limited to one (1) per Client. The Seller reserves the right to refuse, cancel, or invalidate any Order or Subscription in the event of fraud, attempted fraud, abuse, or circumvention of these Terms & Conditions, including but not limited to the creation of multiple accounts or misuse of the offer.

9.2 Management

The Client may modify or cancel their Subscription via their account or by contacting customer service. Changes must be made at least 5 days before the next billing date.

9.3 Cancellation

The Client may cancel at any time, free of charge, subject to the above notice period.

ARTICLE 10 – DELIVERY

Products shall be delivered to the address provided by the Client within France, certain countries of the European Union, and internationally, subject to the delivery options available on the Site. For any delivery request outside these areas, please contact us.

Delivery times are indicated on the Site at the time the Order is placed and may vary depending on product availability, the delivery method selected by the Client, and the destination territory (the “Territory”). These timeframes are provided for information purposes only and are expressed in business days (excluding weekends and public holidays).

For Subscriptions, Products will be delivered to the address provided by the Client at the time of the initial subscription. In the event of a change of address, the Client must notify the Seller at least five (5) calendar days prior to the next renewal, either by updating their details in their account or by contacting customer service at info@hologie.com.

In the event of a delivery delay, the Client must inform the Seller as soon as possible by email at info@hologie.com in order to initiate an investigation with the carrier.

The Client is solely responsible for any delivery failure resulting from inaccurate or incomplete information provided at the time of the Order. In all cases, delivery fees are specified prior to Order confirmation and may vary depending on the Territory.

Products sold by the Seller comply with French regulations. It is the Client’s responsibility to check with local authorities regarding any restrictions on importation or use in their country. Any customs duties, local taxes, or import fees shall be borne exclusively by the Client.

ARTICLE 11 – CLAIMS

The Client is required to check the condition of both the packaging and the Products upon delivery.
It is the Client’s responsibility to make any reservations or claims deemed necessary, and, where appropriate, to refuse the parcel if it is clearly damaged upon delivery.

In the event of a damaged, missing, non-compliant Product, or a Product affected by an apparent defect, the Client is advised to make reservations with the carrier and to notify the Seller as soon as possible, and ideally within forty-eight (48) hours, in order to allow the Seller to exercise its rights against the carrier, providing any relevant supporting evidence. After this period, handling of the claim may be limited if it is not possible to establish that the damage occurred during delivery.

The Seller will, as soon as possible and at its own expense, refund or replace any Product delivered whose lack of conformity or defects—whether apparent or hidden—have been duly proven by the Client, in accordance with applicable legal provisions.

Failure to comply with this timeframe shall not deprive the Client of their legal rights, in particular those relating to statutory warranties.

Any claim or request for information relating to these Terms & Conditions must be sent to customer service at info@hologie.com.

ARTICLE 12 – RIGHT OF WITHDRAWAL

12.1 Modalities of withdrawal

In accordance with applicable legal provisions, the Client has a period of fourteen (14) days from receipt of the Product to exercise their right of withdrawal, without having to provide any reason or incur any penalty.

The Client must notify their decision to withdraw by email to info@hologie.com (see withdrawal form in the Annex), via their customer account, or by any other means made available on the Site. An acknowledgment of receipt will be sent without undue delay.

The Client must then return the Product, at their own expense, within fourteen (14) days following notification of their decision, to the address provided by the Seller.

To be eligible for a refund, the Product must be returned in perfect condition, in its original packaging, with all safety seals intact. Any Product that is incomplete, opened, damaged, or whose packaging is deteriorated will not be eligible for a refund. In accordance with applicable consumer law, the right of withdrawal cannot be exercised for Products that have been unsealed after delivery for hygiene and health protection reasons.

If the return period expires on a non-business day, it shall be extended to the next business day.

If the Product is not returned within this timeframe, the Order shall be deemed final and no refund will be issued.

Returns are made at the Client’s risk. In the event of loss, theft, or damage during return shipping, no refund may be granted.

The burden of proof regarding the exercise of the right of withdrawal and the return of the Product lies with the Client.

12.2 Refund

If the return conditions are met, the Seller shall reimburse all sums paid, including standard delivery costs (return shipping costs remain at the Client’s expense), within a maximum period of fourteen (14) days from notification of the withdrawal.

However, the Seller reserves the right to defer the refund until the Product has been recovered or until proof of shipment has been provided by the Client, whichever occurs first.

ARTICLE 13 – CUSTOMER REVIEWS

Clients may publish reviews on the Site.

Reviews are the sole responsibility of their authors. The Seller may moderate or remove inappropriate content.

By submitting a review, the Client authorizes its public display and use for promotional purposes.

Reviews reflect individual experiences and do not guarantee results.

ARTICLE 14 – LIMITATION OF LIABILITY

The Seller shall not be held liable to third parties for any indirect, special, or consequential damages arising from negligence, fault, or improper use of the Products by the Client. With respect to access to the Site, its consultation, the ordering process, payment, delivery, and services, the Seller is bound only by an obligation of means.

The Seller shall not be held liable for any inconvenience or damage inherent to the use of the internet, including service interruptions, connection issues, or the presence of computer viruses. The Seller implements all reasonable measures to ensure proper operation of the Site but does not guarantee uninterrupted or error-free access. The Seller reserves the right to modify, suspend, or discontinue access to all or part of the Site at any time without prior notice.

The Seller shall not be held liable for any failure to perform its obligations where such failure is attributable to a third party, the Client, a case of force majeure as defined under French law, or any event beyond the Seller’s reasonable control.

In any event, where the Seller’s liability is established, only direct and foreseeable damages may be compensated.

The Seller does not guarantee the results obtained from the use of the Products. The benefits of food supplements depend on the Client’s overall lifestyle (diet, physical activity, habits) and individual characteristics. Accordingly, the Seller shall not be held liable if the expected results are not achieved.

The Client must review all Product information prior to use, including ingredients, allergens, and usage recommendations. The Seller shall not be held liable for any allergic reactions or intolerances resulting from the Client’s failure to review this information.

The Client undertakes to use the Products in strict accordance with the instructions provided. The Seller shall not be held liable for misuse by the Client or any third party. In all cases, the Seller’s liability shall be limited to the total amount of the Order.

Products comply with French regulations. For deliveries outside France, the Client is responsible for ensuring that importation and use are permitted under local laws. The Seller reserves the right to refuse certain international orders.

ARTICLE 15 – LEGAL GUARANTEES

Products benefit from the legal guarantee of conformity and the legal warranty against hidden defects, in accordance with applicable French law.

The Client has a period of two (2) years from delivery of the Product to act under the legal guarantee of conformity.

In the event of a lack of conformity, the Client may request repair or replacement of the Product, or, failing that, a price reduction or termination of the contract, in accordance with applicable legal provisions.

The Client may also invoke the warranty against hidden defects under the conditions set out in applicable law.

ARTICLE 16 – MISCELLANEOUS

If any provision is deemed invalid, the remaining provisions remain in force.

Failure to enforce a provision does not constitute a waiver.

ARTICLE 17 – GOVERNING LAW & JURISDICTION

These Terms & Conditions are governed by French law.

In case of dispute, the Client is invited to contact the Seller first.

The Client may also refer to the consumer mediator:

CM2C
49 rue de Ponthieu, 75008 Paris

Tel : +33 (0) 1 89 47 00 14

Website : https://www.cm2c.net/declarer-un-litige.php

Mail : litiges@cm2c.net

Failing amicable resolution, disputes shall be brought before the competent courts.

ANNEX – WITHDRAWAL FORM

(Complete and return only if you wish to withdraw)

To: LD1 – 18 rue Dupetit-Thouars, 75003 Paris
Email: info@hologie.com

I hereby notify my withdrawal from the contract relating to the sale of the following goods:

Order number:
Ordered on / received on:
Client name:
Client address:

Signature (if sent on paper):

Date: